View single post by KenC
 Posted: Sat May 31st, 2008 12:47 pm
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KenC



Joined: Sun Sep 4th, 2005
Location: Florida &, Arizona USA
Posts: 11288
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 ....the Accutron/Bulova Service Center yesterday!  It is a great watch and it was sold at a great price...unfortunately, mine arrived DOA (obviously, shnoop.com never even opened the box as the minutes hand was swinging freely).

Let me stop here and say that shnoop.com was extremely unresponsive to the problem. They were slow in answering my 1st email, gave me 2 options (replacement was not one of them), both at my expense. The never responded to my answer and option choice. My warranty card was not stamped (no response from shnoop on that either)...so there was a question as to the validity of a warranty, if any.

I was able to get the Bulova/Accutron Service Center phone # from the web. I called them and convinced them to repair it under warranty. I paid to send it "USPS Registered & Insured" as was there requirement, and I paid the return shipping and handling fee. The good news is that they were very friendly and very were quick in repairing and water/pressure testing the watch and retuning it (about 2 weeks total). The bad news is they scuffed the case and one of the links.

I do like the watch, but ultimately, shnoop.com's poor quality processes and customer service severely "dampened" the experience. Bottom line: shnoop.com sucks...and price isn't everything (ultimately, it cost me quite a bit more)...it is my last purchase from the very unimpressive and unprofessional "shnoop.com team"!

eor