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| Joined: | Wed Mar 19th, 2008 |
| Location: | Richmond, Canada |
| Posts: | 1209 |
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The police caught the guy on Wednesday night, who broke into my house with a decade long criminal record of B&E, drug dealing and illegal possession of an firearm, who had escaped from prison.
I stopped by my office to check on messages, as I am leaving for vacation.
A fax came in from my insurance agent telling me that a local Dealer had received
a Rolex with a damage sapphire crystal.
So,the sales lady checked for any insurance claims that were processed in a three
month period that were unresolved. My insurance claim and police file were on the list
along the information and contact number of my insurance agent.
The sales lady had faxed my insurance agent on Friday afternoon to confirm that
my insurance claim is to be closed.
I got a phone call from the Rolex Dealer this morning at 11 AM,telling me to come by to examine my watch that they've received. I've brought the original receipt along that contained my serial number and other particulars in relation to my watch.
The owner of the store gave me a repair quote:
Repair and restore the watch which will cost 1,800 - $2,400 because
the movement and crystal were damaged to the point where the warranty
will not cover. From the amount of damage this perpetrator had done was he
threw my watch on the ground and destroyed a perfectly working watch.
"Since you have the original invoice and this being a brand new watch that was
stolen from your property and was bought a competitor. What I am willing to do is
this:" replied the owner.
He opened the display case and said, "You can take a brand new Rolex today identical to the one you've bought in the spring."
I told him that I didn't have the money for another one and that I only came in to confirm that the damaged watch was mine. He took me into his office, I know this sound bad and he closed the door behind me.
"What I am going to do for you is this...I will write up an invoice for a new one
and replace the damaged the one for free,since it was an insurance claim.
I will then take the damaged one along with the sales receipt from the competitor
and send it UPS to Geneva along and insurance claim,to see if they could rebuilt the watch at minimal charge." He replied.
"Minimal charge? " I answered...feeling slightly confused.
"Yes,just pay for the shipping which is $130 and I'll handle the rest."
I shook his hand,gave him $130 and we went back out front to the Rolex display case. He showed me another Rolex Oyster Date Perpetual with a domed bezel and
Oyster Bracelet, exactly like the one that was damaged.
He held a blue dial,salmon dial and a silver dial. Since it was free, I took the blue dial
with Arabic Indices. He went off to the back of the store with the watch.
His daughter who was in her early thirties, had made her way to the watch display case to where I was standing. We chatted and I found out that it was her that she had spoken to the insurance agent.
Her father came out, with the watch in the box,sales receipt and COSC Certificate.
I gazed at the watch just before he closed it and I could sense that she was looking right at me. I looked up and she smiled. " Since, you've went out of your way for me
the only I could do is invite the two over for lunch?" I suggested.
So, I've wound up with a new watch and some new Italian Friends in one day...
not bad. It was the daughter who bought dinner...
To Be Continued.