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| Joined: | Tue Sep 1st, 2009 |
| Location: | Charlotte, North Carolina USA |
| Posts: | 5332 |
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I just wanted to share my experience with SteveO from SteveoStraps.com. After seeing one of Oscar's posts with his VORTEX (drooling:) ) sporting a new SteveO Strap, I decided to check out his web site.
I saw a few things I like and the prices were super reasonable at $38.... But I wanted something custom... a bit different from what he had in his gallery.
- So I sent him an email with my request, specifying 5 things I wanted for my new Strap, which is going on my Breitling Jupiter Pilot. I sent Steve that first email on Tuesday 09/21 23:08. I attached pictures of the watch to help. My requirements for the strap were 1- Inner Lug width of 20mm, which is narrow and I did not like having a 20mm wide strap on this watch, especially as it got narrower to fit the deploying buckle. 2- To give the watch more size/substance, have the strap actually be 25mm, so the two extremities were recessed in/cut to fit the 20mm, but the bracelet width matched the outer lug width if that makes sense. 3- Leather/color of the "chestnut" bracelet on his gallery #4 (PIC1 below) 4- Black classic Stitching to match the dial and provide contrast with leather. 5- 1 Rivet on each side as on the pilot style strap on his gallery 6 (PIC 2 Below) except in black that match dial and stitching. I wanted a unique strap very different from what I've ever had on my Breitling.
- To my surprise, he responded about 4 hours later only (he is in the UK) to acknowledge my request saying he would give my ideas some thought and follow up by the evening! I really like the quick communication offering a follow up timeline as well. I replied to his email with some more info at 8:09am
- Tuesday 09/22 at SteveO replied saying he'd be happy make the strap for me as I requested it, listing my requirements and a few clarifications he needed to move forward. he also gave me a quote that again very reasonable for such a custom piece IMO. TO add tot he great service and communication, he adz he can have it ready in 2 days!!!! and would send a pic before shipping to make sure I was satisfied!!! That's awesome!
- I only got back to him Tuesday at 16:07 so 21:07 his time... late.... with the specs confirmation and go ahead..
- Not 1/2 hour later, my next email from Steveo thanking me for the extra pic I had sent him to help with my request and requesting PayPal so he can get started building. He again confirmed he'd have it ready in a couple of days and would send a pic then.. so this was Tuesday at 21:46 his time! I paypaled right away.
- Wednesday morning, yesterday, he confirmed he had the funds and was building the strap.
- And today at 13:03, I get an email from him with pictures of my newly built strap (PIC 3 below)exactly as I requested it and early!! He emphasized that the strap looked a little dark as he had just treated it:) he even posted a pic of the strap on one of his test watch to ensure fit in the lugs....yourock.gif
I replied promptly that I was very happy with the pics and to go ahead with shipping...
So this thread is to be continued once I have received and installed my new strap:)
I know it is a bit lengthy but I think it is important to give detailed feedback especially positive for such great vendors ( poeple tend to be more vocal on negative experiences) and giving a clear timeline and details will give you a better and clearer idea of how great the service and communication/timing was, as my opinion only would be subjective.... what is good and quick communication to me may not be to you:)
So far Steve ) is a 10! :) perfect.gifI am already excited and cannot wait to receive my first custom strap.
Feel free to contact him at steveostraps@gmail.com
Cheers
Brice
PS: As I just typed this, just got another email from SteveO confirming strap is shipping tomorrow morning:)hand6.gif
Pic1 Chestnut Strap Gallery 4
Pic 2 Pilot Strap Gallery 6
Pic 3 , mine, just finished and treated.. obviously it'll look lighter in color since it just got leather care treatment on this pic
Edited: Resized pics!!!