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| Joined: | Wed Sep 28th, 2005 |
| Location: | SCOTTSDALE, AZ |
| Posts: | 4759 |
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My average turn around with SWI has been 4-6 weeks. And, I have sent in a DOA watch, got it back DOA, and finally got another watch on a third try. I was ok overall with the process, but it did take quite awhile. Sent in my Corum Trap. for a new battery and it was about a month each time.
As a comparison, my wife has two friends that both bought watches from Nordstroms. The battery died in one and the other had a problem with the bracelet coming off (i.e. broken lug pin). I was dumbfounded when they both told me that Nordstroms gave them a 6-8 week lead time to make these "repairs." So, I wound up helping one buy a new watch to hold her over until her other watch came back with a new battery.
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