View single post by oagaspar

Posted: Sun Feb 5th, 2012 12:38 pm

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oagaspar

Joined:	Sun Sep 4th, 2005
Location:	Akron, USA
Posts:	28746
Status:	Offline

There is a bronze watch recall in affect issued by Peter of Helson and Ralf/Steve of Benarus in regards to their bronze watches....it has been found out through private testing that the advertised CuSn8 bronze to be used in their watches came back as a different bronze alloy,so both Helson and Benarus have issued e-mails to their bronze customers to return the watches to be re-cased by the manufacturer in the correct bronze cases.Due to problems with the Benarus website the Benarus e-mails have been delayed,so please be patient and do not e-mail Steve,you will receive the instructions on how to proceed in the next week...these instructions are for every owner,whether you are the original or not....below is a copy of Peters e-mail,and once again the Benarus e-mails will be sent out shortly so please do NOT e-mail Steve or Ralf....imho this a very fresh and honest approach by these 2 fine watch companies.I would hope others would follow this example.

Dear Helson Shark Diver Bronze customer,

unfortunately we had to find out that the previous batches SD bronze watches ( serial number is lower than 690) are not made in the bronze material they are supposed to be.

I apologize that we did not check the material but had confidence in the certificate given to us by the metal supplier.

Meanwhile we have the correct CuSn8 and it is tested by a 3rd party laboratory.

We would be happy to exchange your case to get you the real thing,   CuSn8.

Please send us your watch back and we will replace the case and bezel.
Dial, movement, case back etc will stay the same.

While doing this we can also offer you to exchange your bezel to a different one as on your actual watch or change the dial to one of the new dial colors ( as long as our dial stock lasts)   this is free of charge.

Of course we will also refund your shipping cost but would appreciate if you could use a just standard parcel but with tracking number .

or

instead of a shipping refund you can get the watch back including a Sharkfin rubber strap with the new bronze buckle, matching your new case.

Up to you.

Please send only the watch head (no strap no lug bars no warranty card or box) back to

Smart Asia Industrial Ltd.
Unit A, 7th Floor, CDW Building,
388 Castle Peak Road, Tsuen Wan, N.T.,
Hong Kong.
Phone : +852 2480 4493

and remark "Helson watch and your serial   and back for repair" with the shipping documents.

Please also email me your serial number and name and if you just want it back like it is, but with the correct CuSn8 case, or if we shall change anything else.

We will do our best to get you your watch back as soon as possible.

In case that you sold your watch already it would be great you could forward this email to the new owner.

I am sorry for any inconvenience we caused you and thank you in advance for your understanding.

Best regards Peter