| View single post by RouslanK | |||||||||||||
| Posted: Sat Mar 31st, 2007 04:08 pm |
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RouslanK
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Sorry, Paxman. Now I feel bad. Didn't mean to spoil your enjoyment of such an otherwise beautiful watch. As I said, I am very - sometimes I can't even stand myself - picky when it comes to a new watch. In fact, just earlier this week I received a "Mt. Palomar" COSC-certified chronometer. I love the look and quality of construction. But, there were a couple of minute (to someone else, even non-existant) flaws: a tiny speck of debris resting on the rotor, and a small smudge in the bezel's mirror polish right next to the crystal. Like I said, I almost blew it off. Was so excited about the watch that I didn't want to send it back. But, I found always thinking about and looking at those things, so I called David and Barbara. Needless to say, they were wonderful. They apologized for any inconvenience and said they'd ship a replacement watch right away (David inspected the new one before shipping to ensure that it would be flawless). Talk about CS! Sending a replacement before receiving the original product back does not happen that often in today's world. I'll definitely buy from them again! Try and see if you can have it replaced. If it's too late for that, I can pretty much guarantee that David would be willing to perform the required clean-up of the dial. Thank you for replying. Rouslan
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