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| Joined: | Sun Apr 15th, 2007 |
| Location: | Perth, Australia |
| Posts: | 1268 |
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I 100% agree with you about customer service. Thriving economies or not, it is likely that only those copmanies who provide a feel-good experience and get repeat customers that will remain striong businesses in the long run IMHO. Perversely, at times like this it is usually the CS budget that suffers first. Have read many times that you should ditch everything BUT your CS when times are hard, or getting harder.
My cell phone bill used to be in the hundreds a month, now it is in the thousand dollar plus bracket per month because of the need to have the rotten thing always at my side, downloading e-mails and receiving faxes and sending reports no matter where I am - 24 hours a day!! Yep - text, SMS, Wi-Fi, bluetooth, broadband (cable) and all the new stuff makes communication easier, but doesn't make a person more productive. Being productive used to mean doing your job properly and well. Now it just means that you spend less time texting, myspacing and facebooking than those around you! I am a bit sad to see that kids would rather text than talk, would rather send SMS language over the phone than speak English, and there is a whole generation of kids who seem to be losing the skills of meeting and interacting with real human beings.
Scott - I had a company with 170 employees when I was younger. Best thing I ever did was get a law degree as a mature-aged student and then start practicing law and dealing with other businesses on my own. It is more work, but at least it gets done properly! Even in booming Western Australia, where there are more jobs than people - where real estate prices are still solid and it is still way too easy to get a ridiculously huge mortgages, you just can't get good staff. Subcontractors are the biggest problem - they charge an arm and a leg, and they don't finish the work - they just go to the next one... it is a strange world.
Thank goodness we can all defer to our hobby!
Off the soap box now.... best wishes to all and keep the faith.
IanM
