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| Joined: | Thu Jan 24th, 2008 |
| Location: | Southwestern Pa, Pennsylvania USA |
| Posts: | 2230 |
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Right after I got in the shop today I got a call from a customer that dropped her van off last night for service today. Its heronly ride. A medical problem came up in the morn and she needed her van to go to the dr. She felt so bad asking me to come and pick her up and if she could reschedule. I am a one man show here so, its tough for me to leave the shop for any amount of time. Still, I went and took her van to her. She was so happy. I guess thats why her family has been coming here for 12 years or better. I was looking for a certain pair of khakis a few years back and found a mens store that carried them. An older couple owned the store. They treated me like I was a king and ever since I try to buy clothes there. That was the first time I EVER experienced that kind of service. Why cant other companies do little things like that that go a long way with making people happy.
Now on the other side, my tool guy. I believe he is having $ troubles and the CS is going bad. I have been waiting for a screwdriver to be fixed under warranty for well over a month. This has been going on for about 8 months or more. Other guys have been telling me the same. I havent bounced him about it yet because he is going through rough times and he is trying I think. It is just starting to get old and when i have about 200k invested in tools I want taken care of quickly. After all, I make my living with the tools. What do I do?