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| Joined: | Thu Jan 24th, 2008 |
| Location: | Southwestern Pa, Pennsylvania USA |
| Posts: | 2230 |
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If you subscribe to eBay "best practices," the best procedure for a seller to follow is to only leave feedback after the buyer leaves feedback. If you read any of the best-selling eBay selling books available at Borders/B&N/etc., they all say the same.
The reason for this is that the buyer's "performance" is not complete when he/she pays for the merchandise. If the buyer has issues with the product, they are expected to work in a reasonable manner with the seller to resolve them. This same concept applies to the seller - - his/her performance is not complete after delivering the package to the post office. The seller is expected to make all reasonable efforts to satisfy the buyer, within the confines of the selling terms noted in the auction.
The key word here is "reasonable." If you do business regularly on eBay as either a buyer or seller, you will encounter people who are UNreasonable and perhaps even unscrupulous. Only after both parties have completed ALL steps involved in a transaction, is it "complete" and subject to leaving feedback. Since the buyer is the last person to have their expectations satisfied, it is the buyer's feedback that signals completion of the transaction in a satisfactory manner. Almost all experienced eBay sellers take this feedback as a trigger to also leave feedback for the buyer.
Being a frequent eBay seller (and sometimes "PowerSeller"), I also subscribe to the above "best practice." :D
I understand what you are saying BUT, if the seller has properly described his item and packed it properly and shiped it out in a reasonable time he should have nothing to worry about. In my mind the buyers part of the transaction IS done when he sends the money. If I recieived an item that wasnt right i would first contact the seller and try to get it resolved. After that THEN I would leave appropriate feedback. This BS of "You leave good feedback for me THEN I will leave it for you" has to end. I have sold many things on ebay and always left feedback when I got paid. Never had a problem with a buyer.