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tamir357
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Joined: Thu Jan 10th, 2008
Location: Israel
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As some of you may remember I recently bought the triton,
Which I absolutely love. I live in Israel & a friend brought it for me from NY because of the high taxes here. well as it happens it ran a bit fast & needed To be regulated so I sent Debaufre an e-mail about that.
They wanted me to send it to Germany, but I was afraid that when the watch will be back here I will be forced To pay taxes for it, so e-mailed them back & asked if they had any other suggestions.
They replied and said that they will refund me 50$! So I could fix it here in Israel!
Im sorry for the long letter but here in Israel the customer service is lousy & I am still amazed That they didn’t tell me that this is my problem…i wish that it was like this here...
If this post is inappropriate then you can delete it…
have a great week....

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oagaspar
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Joined: Sun Sep 4th, 2005
Location: Akron, USA
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DeBaufre/Steinhart CS/QC is stellar and one of the best I have ever dealt with myself....it is always nice to hear when a watch manufacturer steps up and backs their product with good old fashioned red carpet treatment!....Congrats Tamir and I hope you have a watchmaker locally who can take care of the regulatinghand6.gif

KenC
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Joined: Sun Sep 4th, 2005
Location: Florida &, Arizona USA
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No...this post is perfect.  It is always great to hear that a company has taken the extra step to make a customer happy.  I have only 1 Steinhart (Debaufre), the MACH 1 and have had no personal experience with them, but I have heard great things about them. hand6.gif

Crue4
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Joined: Mon Mar 12th, 2007
Location: Georgia USA
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They certainly are building a wonderful reputation here in the WIS world...

Gregger
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Joined: Fri Sep 9th, 2005
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hand6.gif

Skipdawg
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Joined: Thu Mar 29th, 2007
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Yea I hear real god things about them. Have not snagged anything yet but do peak over there now and then to see if anything tempts me enough. So far back burner items. :cool: LOL :D 

murphy j
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Joined: Thu Oct 11th, 2007
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Congratulations Tamir. It's always good to hear a story like that. The one thing I keep hearing about Debaufre/Steinhart, is that their CS is  top notch. I don't own anything of their's, but it is nice to know that when I do, if their's a problem, it'll get taken care of with no hassles.

tamir357
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Joined: Thu Jan 10th, 2008
Location: Israel
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boy10.gifmy Triton's back from the watch maker!!!
now it goes -2sec a day...(hope thats good)


daanbc
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Joined: Mon Feb 27th, 2006
Location: Florida USA
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I would'nt mind the 2-seconds. Is it new? They tend to settle in after a break in period.

tamir357
3T WIS


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Location: Israel
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a couple of months old....

KenC
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Joined: Sun Sep 4th, 2005
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tamir357 wrote:

boy10.gifmy Triton's back from the watch maker!!!
now it goes -2sec a day...(hope thats good)



That's better than good...that's within COSC specifications (a costly extra)!hand6.gif

Paxman
3T WIS


Joined: Sun Apr 23rd, 2006
Location: NorthEastern, Wisconsin USA
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Always refreshing to hear of a CS success. Enjoy the Triton!!


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