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maxinflixion 3T WIS
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So I sold my Sea Devil ,and as seen in the 3T Watch Cycle, the desk diving marks on the clasp were a put off to my buyer (it did not sell to a 3T member). I feel bad because I truly overlooked this in my description. I've offered to replace the clasp if Benarus has any available, or to have it buffed/polished for him. Anyone have rough ideas as to how much it would cost to have the clasp buffed/polished?? As an aside, I have also offered to refund his money and take the watch back. |
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Paxman 3T WIS 
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I admire your integrity but don't be held hostage by a tight ass demanding his money back due to some normal wear on the bracelet clasp. Isn't it a brushed finish? Takes about 5 minutes to bring back using a scotch-brite pad? Per your add you are the second owner so this buyer should know he's getting a well used watch. |
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oagaspar Site Founder 
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not all buyers expect a watch to be without some desk diving marks on the bracelet....unless it is sold as Mint or LNIB...there are several ways to brush the scratches out of a bracelet that are fairly easy and the subject has been discussed here many times hand6.gif http://www.timetechtalk.com/view_topic.php?id=19044&forum_id=1&highlight=scratch+removal http://www.timetechtalk.com/view_topic.php?id=19513&forum_id=1 |
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maxinflixion 3T WIS
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Thanks guys. The buyer seems like a bit of a hothead. Admittedly, I wore that watch w/ the bracelet quite a bit so the clasp is marked up. However, now that he has awoken and replied to me with a second dick-ish email, my patience and willingness to go that extra mile is diminishing. He is crying that the WHOLE BRACELET looks bad. I am quite confident it doesn't. I have offered a couple of options to make it right. 1- Paying to get it buffed/polished 2- Buying a new clasp 3- IF the cost is within reason, splitting the cost of a new bracelet If none of these options work out, I will be offering to pay for it to be shipped back and refund ALL costs once the watch is received (I would not refund first for a self described "hothead" as there is no telling what he'd do to a watch before shipping it back). In my view, this is beyond fair and equitable. |
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maxinflixion 3T WIS
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As can be expected, he definitely changed his tune once he saw I was being proactive and wasn't selling him a bunk piece. |
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sharkfin 3T WIS 
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Hi, would the Bergeon brush removal tool work in the instance? Is the bracelet shiny polish or brushed? I've seen others with good results, but its a brushed look. Dave |
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maxinflixion 3T WIS
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It's brushed. I am sure it would work. |
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mcwright Admin 
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Per your listing: "It's in great condition. Has some visible wear on the lugs from numerous strap changes. Other than that it's beautiful." My take is you need to say that the watch is a per cent of new condition. Such as 90% or something like that. If there are noticeable desk-rash (as it is called) marks on the bracelet, then it should be noted. That said, a jeweler can remove the scratches on most brushed bracelets with ease. Ditto for the clasp. I have received a few watches off of ebay with unacceptable amounts of scratches on the bracelet that was not covered in the description. So, I can understand the buyer being put off by it. It doesn't give him an excuse to be a butt-head, though. Apologize for the oversight (it happens), offer a refund as you have, or settle on a dollar amount for buffing out the scratches. |
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maxinflixion 3T WIS
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Assuming a $25 charge for buffing and the cost of a good meal while waiting, I gave the buyer a $50 rebate. I probably gave in a little TOO much, but settling the matter quickly and keeping a good reputation are more important than squabbling over a few bucks. It WAS my oversight to begin with. |
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mcwright Admin
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I think you did a great job of handling this. cat28.gif |
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ericf 3T WIS 
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i literally did my breitling this am with the bergeon brush and posted pics at another forum...im tellin ya it looks BNIB now....easy as using a pencil.....seriously   |
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ericf 3T WIS
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BTW was the 1st time i ever used this brush as i just got it...... |
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mcwright Admin
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Looks great! cat28.gif |
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joecb 3T WIS 
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Looks like new Eric.... I'll have to look into the brush... |
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Bazza 3T WIS 
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It's difficult selling over the Internet, some people keep their watches in mint condition so that they can continue selling and trading, while other wear their watches as if they are going to keep them. People then have different expectations of what a second hand watch should look like. It is certain though they you have gone out of your way to ensure that he is satisfied, and in that you can leave the situation with your integrity intact. |
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joerattz 3T WIS
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ericf wrote: i literally did my breitling this am with the bergeon brush and posted pics at another forum...im tellin ya it looks BNIB now....easy as using a pencil.....seriously Do you have any "before" pictures? |
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ericf 3T WIS
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I didn't but trust me when I say there were significant scuffs etc on the links and bracelet. That pen is unreal. And easy. |
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Bigolac 3T WIS
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I think you went above and beyond the call of duty here - in my 'for sale' ads, I will always use a short disclaimer - you are buying the watch as-is, blah, blah.... and I always try to include as many pictures as I can... My perspective is that this is my hobby, not my business - I'm a little more relaxed when dealing with watches. |
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