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oagaspar Site Founder 
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I had recently purchased a Mach1 chrono from Steinhart as many of us didhand6.gif The same day I noticed a winding problem and e-mailed Steinhart to the issue at which I sent the watch back....I called Sales and spoke w/Alldaron their Sales/PR man who was very polite and without hesitation explained the problem they found after shipping the watches that some had come from Switzerland with short winding stems installed and that a new watch w/ the new stem would be shipped out after they got them back from the watchmaker:) I was impressed w/Alldarons honesty at not trying to side step the problem and he treated my concern personally from beginning to end...calling me and letting me know what was going on and when the watch was shipped back to me overnight1...I received the Mach1 today and can say I am extremely pleased w/ the watch and the CS I received from Stenhart/DeBaufre and Alldaron who through his actions have sold me 100% on their product and the less than 1 week turn around!....it's nice to know that there are manufacturers/vendors such as we have here on 3T that offer supreme CS/QC...and btw I love this Mach1yourock.gif Attachment: Picture 001.jpg (Downloaded 86 times) |
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IW 3T WIS 
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happy1.gif It doesn't take much to offer great CS. Thanks for sharing the story - appleABgWHT.gif |
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Skipdawg 3T WIS 
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hand6.gifhand6.gifhand6.gif yourock.gif IW wrote: happy1.gif |
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watchguru 3T WIS 
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great looking watch, and thanks for sharing such a positive customer service experience oscar. customer service is the key to any successful business! |
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Gregger 3T WIS 
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I've been told they have good cs and now hearing this confirms it....You are right "O" more company's should offer this kind of cs.....congrats and enjoy the watch.... |
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Paxman 3T WIS 
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Glad to hear of your happy ending. I never doubted them for a moment... |
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oagaspar Site Founder
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Yes...it was Awesome CS and great experience meeting Alldaron!hand6.gif....but we have been spoiled and come to expect it here without second thought on 3T having Marc/IW...Berg/Orsa and Enzo/EnzoMechana on board offering us 1st class QC/CS consistantly! |
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srh_pres 3T WIS 
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Glad to see a CS success story for a change with those OTHER companies - thx for sharing... and yes we are spoiled here - dont ya just love it... hand6.gif |
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