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Buying parts from Dievas  Rate Topic 
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 Posted: Sun May 11th, 2014 06:06 pm
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eleven09
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Has anyone tried to buy parts from Dievas?  I'm trying to get a Focal date wheel, and having no luck with the company.  I sent a PM to Anders several days ago about it, but he hasn't responded.  I'm getting a bit disillusioned with Dievas as a result.

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 Posted: Mon May 12th, 2014 04:12 pm
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oagaspar
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Dievas does not sell movement parts,or any parts I know of for their watches...is this for a repair?

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 Posted: Mon May 12th, 2014 07:20 pm
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eleven09
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A modification. Hans Brauer, the Sales Manager at Dievas, initially responded to my inquiry confirming that they would sell me the part and gave me a price quote. I then replied to confirm my willingness to buy and ask for payment details. Since then, 10 emails have gone unanswered.

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 Posted: Tue May 13th, 2014 12:54 pm
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oagaspar
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eleven09 wrote: A modification. Hans Brauer, the Sales Manager at Dievas, initially responded to my inquiry confirming that they would sell me the part and gave me a price quote. I then replied to confirm my willingness to buy and ask for payment details. Since then, 10 emails have gone unanswered.confirm your willingness to buy in which way...by saying "please send me your paypal address",or otherwise?...seems odd after agreeing to sell you one they would not reply,but it would not be the 1st time I heard this, as I said above,I have never known them to sell movement parts...why not just go to Ofrei and buy the date wheel?

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 Posted: Tue May 13th, 2014 04:43 pm
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eleven09
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Confirmed like this:

"Dear Hans,

Thank you for your quick response.  I would like to purchase the part.  Please mail it to me at:
(My address)

Send me an invoice or payment information, and I will send the money immediately."

I thought that was a clear commitment to buy, as were the multiple follow up emails. As for purchasing the date wheel from Ofrei, it's my understanding that they do not have one of this type. The crown at 8, display window at 6 is something no manufacturers other than Dievas do, as far as I know. Jay at Motor City Watch Works, who is doing the work for me, has tried all of his usual sources for parts and has been unsuccessful at finding one. He even tried to get Sellita to print one specifically for my project.

If you're curious, my modification is adding a date complication to a Vortex Professional. It's a wonderful watch, but I consider a date display to be essential. I also own a Vortex, and did this same modification, including purchasing a date wheel from Dievas, about a year ago. You can understand my frustration at not being able to do so now.

I'm curious about your statement that you've heard of this type of issue before; are you saying that it's common for Dievas to mislead customers?

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 Posted: Fri May 16th, 2014 05:15 am
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bigrustypig
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I was able to buy a date wheel for one of my Aqua Lunas a few months ago. Anders is quite easy to deal with.

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