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| Customer Service | Rate Topic |
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| Posted: Sat Sep 5th, 2009 04:04 pm |
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1st Post |
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smith1792 3T WIS 
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For those who don't know, I'm going to begin this by saying that Benarus, in particular Steve Laughlin (as I have never dealt with Ralf), has restored my faith in the art of customer service. Over the past week, 30 Aug 09 to 05 Sept 09, I have been in contact with Steve concerning the last bead blasted BRG Moray with an orange minute hand. All e-mails were answered promptly, professionally and courteously. On Friday, 04 Sept 09, I contacted and submitted payment for the watch and agreed accessories. Steve, in his now ubiquitous style, replied to my order and explained that they were out of the medium brown strap, and was sending a dark brown. Additionally, we had discussed extra links for the bracelet so that I may utilize the deployment clasp. Steve again displayed an immense amount of customer service, and offered some from off his own bracelet, as both he and Ralf were out. He too compensated me with another jewel by including an extra set of srews/lugbars just to make up for MY inconvenience. WOW! Folks, this is what is lacking from most business today. The interaction of purveyor and customer. The attempt by that person to let a shopper know that, "Hey, you're business is appreciated." This is what happens when you have professional people running a professional company. In closing, let me reiterate (as I have to Steve), that Benarus forever has my business. I will always buy, wear and support their company as they continue to develop, design, produce and sell quality timepieces. Both these men are to be commended. Sincerely, Stuart Smith - owner of orange PVD SD #48/50, and soon (just not soon enough) BRG dialed, bead blasted Moray with an orange minute #35/50
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| Posted: Sat Sep 5th, 2009 04:49 pm |
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2nd Post |
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stew77 Admin 
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Stuart...I could not agree more with your summary and comments!!! Benarus (both Ralf and Steve) have provided, and continue to provide, the kind of customer service that you wish you could experience for all of your purchases. I, like you, will be a Benarus customer for life!!!  Lovin' my Brushed BRG #46 and Blasted Dart Dial #3 Morays!!! Nice post.
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| Posted: Sat Sep 5th, 2009 05:26 pm |
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3rd Post |
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Nabco 3T WIS 
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Welcome to 3T Stuart.....congrats on your Moray and you are right on the money with the Benarus CS....best in the business
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| Posted: Sat Sep 5th, 2009 10:48 pm |
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4th Post |
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aredman 3T WIS 
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Stuart, welcome and I just hope future people who jump on this forum will find these and other comments about Ralf and Steve so that they will understand the great company that Benarus is and will continue to be. Just like many others in this forum I too have had nothing but good things to say.
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| TimeTechTalk.com > 3T Official Brand Forums > Benarus Taucheruhren/SteVral > Customer Service | Top |
