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Customer service like it should be>>>>>>>>>>>  Rate Topic 
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 Posted: Wed Jul 12th, 2006 10:46 pm
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Tony Duronio
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Joined: Thu Sep 29th, 2005
Location: Clinton Twp, Michigan USA
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I posted the other day about the DOA Vostok from Slop. Was already to send it back, when Eric (thank you) reminded me that this was a SWI brand.

After 2 e-mails and phone calls with ivonne, she sent me..via e-mail a prepaid UPS pick-up label to send the watch back for repair. This in less than 48 hours.

I am confident that SWI will either repair the watch properly or send me a replacement. Lior is a stand up guy IMHO.

I will keep you posted.:)

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 Posted: Wed Jul 12th, 2006 11:32 pm
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oagaspar
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Joined: Sun Sep 4th, 2005
Location: Akron, USA
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Tony Duronio wrote:
Congrats Tony...Lior will remedy the Situation  I have mentioned before that any SWI product purchased at Slop can be handled directly by Lior with Great Satisfaction ...I had a Similar Deal over a Xemex I Bought a few Years ago that was replaced by SWI Overnight and I Bypassed Slop completely!  as well as a Slop CS problem with a JLM that Lior Handled Personally...Including a Pleasant Phone Call from Him...Very Personable and Down to earth :)...I Agree Lior is the Best..the Same goes for DavidM and Croton,Wieng and Android...They Stand behind What they Sell and there is No Need to be Hassled by the Slop Slap :P My Understanding is that Lior Plans on Bypassing Slop and will Start Drop Shipping All His Products Sold at Slop to Avoid these CS/QC Problems in the Future...Big Kudos to Lior...Good to Hear Something Good T I posted the other day about the DOA Vostok from Slop. Was already to send it back, when Eric (thank you) reminded me that this was a SWI brand.

After 2 e-mails and phone calls with ivonne, she sent me..via e-mail a prepaid UPS pick-up label to send the watch back for repair. This in less than 48 hours.

I am confident that SWI will either repair the watch properly or send me a replacement. Lior is a stand up guy IMHO.

I will keep you posted.:)

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 Posted: Thu Jul 13th, 2006 12:03 am
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e.avery
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Joined: Tue Apr 4th, 2006
Location: Kentucky USA
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Your welcome Tony, glad it is working out.:D:D:D

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