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| Advice? | Rate Topic |
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| Posted: Mon Sep 11th, 2006 04:19 pm |
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1st Post |
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nohackle 3T WIS
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Guys, I'm very new at Watch collecting and wanted your candid advice about a situation I find myself dealing with. I was looking for a diver that was a bit unique and settled on a watchmaker outside of the US who also happens to have his own forum. We are talking reasonable price range of $300 and very shortly after delivery I started to get fogging and condensation under the crystal ( no submersion) when it started to get humid this past summer and sent the watch back for repair which was covered. I get it back today and the mineral crystal has several new scratches on it that for all I know happened with me shipping it overseas although I thought i packed it pretty well. Frankly I'm kinda fed up at this point fueled by the fact that I've had plenty of cheap divers that never had a lick of problems in the past, have spent quite a bit in shipping already and now I'm seeing a few others online with similar fogging problems. So here's the dilemma.....I've not done enough transactions to know the rules of the road but my inclination is to send the watch back and hope to get a partial refund or some consideration toward a watch he carries from well known manufacturers. Is that unreasonable on my part and should I just eat it and count it as a valueable lesson. Brutal honesty in your responses encouraged :) thanks boys bill
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| Posted: Mon Sep 11th, 2006 06:03 pm |
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2nd Post |
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Tony Duronio 3T WIS 
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Bill, First off...welcome:) Is the fogging problem resolved? If so I would just take the watch to a local watchmaker and...assuming the scratches are not to deep, have him buff them out. If the problem still persists, then I would definitly ask that the original seller cure the problem correctly or offer a full refund towards another item. Hope this helps:)
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| Posted: Mon Sep 11th, 2006 07:58 pm |
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3rd Post |
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oagaspar Site Founder 
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nohackle wrote: If the scratches weren't there to begin with and you took the precautions to cover the cryatal for shipping I would have notified the Seller and returned it imo!...Was the crystal covered on return to and from the seller? .....What kind/Brand Watch is it so we know to stay away...the condensation problem sounded like a gasket, o-ring or poorly sealed/seated Crystal to begin with!! I noticed with the Hot Humid summer we had in Ohio that my camera lens would fog up on the outside ..but not underneath???yossam1.gif Guys,
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| Posted: Mon Sep 11th, 2006 10:05 pm |
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4th Post |
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IW 3T WIS 
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As a retailer, I would expect the customer to let me know, and I would do whatever you wanted; refund, new watch, exchange for something else (with a discount of course to keep you happy) So, I say you ask him/her to take it back. If he/she does, they are worthy. If not, you know to stay away in the future. Strictly by the book, the vendor is done with the transaction and has no other liability. They delivered the product and repaired it as well. . . but if they want to keep you and get your referrals, they'll keep you happy. (that's what I'd do) Marc
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| Posted: Wed Sep 13th, 2006 09:06 am |
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5th Post |
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nohackle 3T WIS
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Appreciate the feedback guys.......Marc, you are very correct that the dealer no longer has liability. We exchanged E-mails and the bottom line is that he told me to get bent ( in so many words:). It's quite possible that the crystal scratches happened en route to his location but there would be no issue to resolve if I wasn't sent a defective product to begin with. Anyone in business, myself included, writes off some losses once and again in order to maintain referrals and good will. This dealer obviously believes otherwise and I wasn't looking for a refund but a small gesture that would have likely made me a lifelong enthusiastic customer Next time I'll trust my instincts appreciate the input boys........... bill addendum, received another e-mail latter today from the dealer and he offers to replace the crystal and cover shipping. Frankly I think this is more than fair . Thanks again for all your input bc Last edited on Wed Sep 13th, 2006 02:38 pm by nohackle |
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| Posted: Wed Sep 13th, 2006 04:09 pm |
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6th Post |
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IW 3T WIS
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Or he reads the forums. . .  nohackle wrote:
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| Posted: Wed Sep 13th, 2006 05:30 pm |
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7th Post |
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oagaspar Site Founder
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IW wrote: That's very possible Marc!...we get a couple hundred "Guests" per day who visit this forum Daily hand6.gif Or he reads the forums. . .
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| Posted: Wed Sep 13th, 2006 07:23 pm |
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8th Post |
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KenC Admin 
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That's great news.........always happy to hear when someone agrees to do "the right thing"! nohackle wrote: Appreciate the feedback guys.......Marc, you are very correct that the dealer no longer has liability. We exchanged E-mails and the bottom line is that he told me to get bent ( in so many words:). It's quite possible that the crystal scratches happened en route to his location but there would be no issue to resolve if I wasn't sent a defective product to begin with. Anyone in business, myself included, writes off some losses once and again in order to maintain referrals and good will. This dealer obviously believes otherwise and I wasn't looking for a refund but a small gesture that would have likely made me a lifelong enthusiastic customer Next time I'll trust my instincts
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| Posted: Thu Sep 14th, 2006 02:51 pm |
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9th Post |
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nohackle 3T WIS
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I have to say.......I'm very impressed he made the offer......the damage to the crystal could have certainly happened off his watch ( no pun intended) by the book he fulfilled his end of the deal by making the original repair hats off to him thanks again bill
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| Posted: Thu Sep 14th, 2006 03:57 pm |
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10th Post |
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oagaspar Site Founder
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nohackle wrote: Good to hear Bill :) Now who are we tipping our Hats Off too....let's give the Guy a plug hand6.gif I have to say.......I'm very impressed he made the offer......the damage to the crystal could have certainly happened off his watch ( no pun intended)
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| Posted: Fri Sep 15th, 2006 12:45 pm |
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11th Post |
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nohackle 3T WIS
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O.A. Gaspar wrote: nohackle wrote: ya know I would be glad to but given the fact the whole controversey started out with a product problem I'm hesitant to do that on the board but happy to via PM I've been involved in boards where 'public' airing of product problems got a bit complicated. feel free to drop me a line if interested nohackle@sbcglobal.net
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