|
|
| Welcome to 3T! Please take the time to register and join in on the friendly,knowledgeable watch talk.Please note that not all registrations will receive an immediate activation e-mail.Those who do not receive an immediate notification will be activated manually within 48hrs. by an admin. without an e-mail activation url sent to you,you may then sign in using your username and password,if you feel there is a problem please e-mail us at timetechtalk@hotmail.com and include your name and username and we activate your account.Thank You! |
| Moderated by: 3T |
|
||||||||||||||
| Customer Service | Rate Topic |
| Author | Post |
|---|
| Posted: Wed Mar 26th, 2008 05:03 pm |
|
1st Post |
|
scottran 3T WIS 
|
My new Invicta and the talk of CS has got me thinking. Something happened today at the shop is a good example of something that goes a long way to having happy customers. Right after I got in the shop today I got a call from a customer that dropped her van off last night for service today. Its heronly ride. A medical problem came up in the morn and she needed her van to go to the dr. She felt so bad asking me to come and pick her up and if she could reschedule. I am a one man show here so, its tough for me to leave the shop for any amount of time. Still, I went and took her van to her. She was so happy. I guess thats why her family has been coming here for 12 years or better. I was looking for a certain pair of khakis a few years back and found a mens store that carried them. An older couple owned the store. They treated me like I was a king and ever since I try to buy clothes there. That was the first time I EVER experienced that kind of service. Why cant other companies do little things like that that go a long way with making people happy. Now on the other side, my tool guy. I believe he is having $ troubles and the CS is going bad. I have been waiting for a screwdriver to be fixed under warranty for well over a month. This has been going on for about 8 months or more. Other guys have been telling me the same. I havent bounced him about it yet because he is going through rough times and he is trying I think. It is just starting to get old and when i have about 200k invested in tools I want taken care of quickly. After all, I make my living with the tools. What do I do?
|
||||||||||||||
| |||||||||||||||
| Posted: Wed Mar 26th, 2008 05:34 pm |
|
2nd Post |
|
Skipdawg 3T WIS 
|
Great story with the lady and the van. Very cool of you. The other situation. Flip side of CS is that which can affect business. As stated the tools are required to do the job. Sometimes hard decisions have to be made. Having been in the spot in the navy and managing and owning a business in the past sometimes you have to make a business judgment call. What that is you will have to decide what is best for the business for if it suffers so will the customers who rely on you. Then your CS will go in the toilet. I'd suggest a conversation with the fella to find out what is going on and go from there.
|
|||||||||||||
| ||||||||||||||
| Posted: Wed Mar 26th, 2008 08:59 pm |
|
3rd Post |
|
teddyhanna Guest
|
Skipdawg wrote: Great story with the lady and the van. Very cool of you. Well I hate to be a big copy cat, but I second what John says....hand6.gif Scott your a good guy and I'm sure you will make the right decision
|
||||||||||||||
| |||||||||||||||
| Posted: Wed Mar 26th, 2008 11:39 pm |
|
4th Post |
|
hucky 3T WIS 
|
Im in the Dawgs corner, have a heart to heart with him, but remember that sometimes a tough business decision has to be made, If his ship is sinking it doesnt mean that yours has to. The story of the Khakis, thats a great one. I have not had much luck with customer service myself, but I love those stories like that. Good Luck
|
|||||||||||||
| ||||||||||||||
| Posted: Wed Mar 26th, 2008 11:55 pm |
|
5th Post |
|
Paxman 3T WIS 
|
Scott your CS and general human compassion go a long way to keeping your customers happy and to the world functioning well. I agree with the crew. You gotta speak to him and hopefully he will understand you are speaking as a friend but also as a man who has a business to run. Tough conversation more than likely. Good luck!
|
||||||||||||||
| |||||||||||||||
| Posted: Thu Mar 27th, 2008 10:18 am |
|
6th Post |
|
murphy j 3T WIS 
|
Good CS has always been a big plus for me. I even been known to pay a little more if the service is better. I've also gone to places that had the best prices in town and ended up walking out because the nintendo/xbox gen employee was too busy chatting(i.e. txting, chatting on the phone or talking with a friend in the store), to help me with what I needed.CS goes a long way in my book. Also, I have to agree with the rest of the pack about your tool guy. Talk to him, find out what's going on and let him know that things need to get better.
|
|||||||||||||
| ||||||||||||||
| Current time is 07:18 pm | |
| TimeTechTalk.com > Time Tech Talk > OT > Customer Service | Top |
